MADISON (NBC 26) -- A moratorium that was in place to prevent utility customers from losing power due to lack of payment is now ending.
On Thursday, the Public Service Commission of Wisconsin voted unanimously to lift the temporary moratorium on utility disconnections for nonpayment during the COVID-19 pandemic.
"The longer deferral of payments are allowed, the more it will impact utility bills for everyone. Our actions today will ensure that those who are able to pay will continue do so, and those who are struggling can seek a payment plan or apply for energy assistance," said Rebecca Cameron Valcq, Chairperson of the PSC.
Customers behind on payments are encouraged to arrange for a payment plan, or apply for assistance.
Contact information for the largest utilities in Wisconsin is listed below:
- Alliant Energy 1-800-255-4268
- Madison Gas & Electric 1-800-245-1125
- Superior Water, Light & Power 1-800-227-7957
- We Energies 1-800-842-4565
- Wisconsin Public Service Corporation 1-800-450-7260
- Xcel Energy 1-800-895-4999
If customers cannot reach an agreement with their utility, they may contact the PSC by calling 1-800-225-7729, or by filing a complaint on the PSC website.
Additionally, the PSC voted to allow utilities to charge late payment fees on debts incurred after July 15, refuse service for failure to provide documentation to prove identity and residency after July 25, and allow utilities to require a cash deposit as a condition of new service starting July 31.
If a customer is having difficulty paying their energy bill or receives a disconnection notice, they may be eligible for assistance from the Wisconsin Home Energy Assistance Program. To determine eligibility or find out where to apply for assistance, go to http://homeenergyplus.wi.gov/ or call 1-866-HEATWIS.
