Post-Christmas Gift Return Day

Posted at 6:11 PM, Dec 26, 2016
and last updated 2016-12-26 19:11:19-05
Retailers are preparing for another rush of customers today after some Christmas gifts didn't make the mark. 
According to, some major retailers like Macy's and Kohls are cutting down on open-ended return policies; making receipts especially important during returns. 
The National Retail Federation says one in every three people will return or exchange something, but for some, the long lines can prevent that from happening. 
Daniel Supers was planning to exchange a scented lotion she received from Christmas, but she just didn't have the patience to wait in line. 
"It was huge, like I would say I waited for five to ten minutes, but it was back to the door.  They had great deals. Bath and Body is great; I love them! But, I wouldn't want to wait more than twenty minutes to get a new scent." 
Supers may have been impatient with the lines, but Samantha Boehm says she was willing to wait to exchange  her gift at Kohls. 
"Yeah, they were really long and my boyfriend actually didn't want to wait in the lines. But, we ended up waiting; it was only about ten minutes long." 
On top of the big returns, a survey by the National Retail Federation says more than two-thirds of shoppers plan to take advantage of post-Christmas discounts. 
It's also a big day to use the $27 billion dollars of gift cards sold over the holidays.