Bank of Luxemburg warns customers of 'spoofing' phone scam

Posted at 11:44 AM, Nov 02, 2017
and last updated 2017-11-02 19:41:30-04

The Bank of Luxemburg is warning customers about a phone scam to collect people's personal information.

The bank has received complaints from customers about the scam in which a person with a foreign accent calls from a Bank of Luxemburg caller ID, says they work for the bank and then requests personal information.

According to the Federal Communications Commission (FCC), this type of scam is called "spoofing." It is when a caller deliberately falsifies caller ID information to hide his or her identity.

Bank of Luxemburg leaders want customers to know they will never try to collect personal information over the phone. 

“If you receive a phone call from a caller ID associated with Bank of Luxemburg or a person claiming to be a representative of the bank asking for personal information, do not engage in conversation,” DeAnna Tittel, VP of retail, advises. “Hang up and call Bank of Luxemburg directly with a legitimate phone number listing to report the incident.” 

Tittel also suggests following some guidelines from the FCC if you think you're a victim of spoofing:

  • Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious. 
  • If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request.
  • Use caution if you are being pressured for information immediately.

If you think you're a victim, call the Bank of Luxemburg or visit their website here.