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Emergency order suspends utility rules, adds customer protections

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Posted at 5:28 PM, Mar 22, 2020
and last updated 2020-03-22 18:28:24-04

WISCONSIN (NBC 26) -- Governor Tony Evers issued an energency order that suspends several utility-related administrative rules to help pave the way for the Public Service Commission of Wisconsin (PSC) to temporarily order further consumer protections in the wake of the coronavirus public health emergency.

The issued Emergency Order #11 can be found HERE.

"It is critically important to give people flexability during this emergency, when paychecks might be disrupted, to keep the lights and heat on and water flowing," Gov. Evers said. "We're making sure that folks don't have to make the critical choice between keeping their utilities on and paying for other essentials."

Immediately following the governor's emergency order, PSC Chairperson Rebecca Cameron Valcq directed regulated utilities in the state to take the following actions for the duration of the emergency:

  • Stop utility disconnection for nonpayment for all customers, including commercial, industrial, and farm accounts. Previously this had applied to residential accounts only.
  • Cease assessing late fees to customer accounts.
  • Halt the practice of requiring deposits from customers for re-connection of service.
  • Allow deferred payment agreements for all customers who request them.
  • Remove any administrative barriers for customers establishing or reestablishing utility service.
  • Authorize water utilities to provide budget billing arrangements to customers. Electric and natural gas utilities are allowed to do this under current rules.

“I want to thank the governor for his prompt action on this and our utility providers for their continued efforts to keep our homes and businesses supplied with light, heat, and water,” said Chairperson Valcq. “This is a difficult time for many. We’re asking that those who are able to pay their utility bills, please continue to do so. For those who can’t, today’s order allows them to remain connected.”

Previously, the PSC directed utilities to cease disconnecting only residential service for nonpayment until the state public health emergency had been lifted. Additionally, utilities were required to make reasonable attempts to reconnect service to an occupied dwelling that had been disconnected.