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Business finds a way to serve customers and lift spirits in uncertain times

Posted at 11:55 PM, Mar 20, 2020
and last updated 2020-03-23 11:59:05-04

GREEN BAY (NBC 26) -- It hasn't been business as usual lately for Crystal Coffee Cafe & Beanery owner, Loann Stewart.

"It's been really tough, we are in a lucky position that we have a drive-through, so we've already had that set up. We've kind of seen a decline in some of those regulars. We tend to have an older crowd and I see a lot more of them stay at home and not come around, so I've definitely seen a decline in business," she said.

The state mandated shutdown due to concerns of the coronavirus, has forced Crystal Coffee to close the dining area and only serve customers through the drive-through.
Even during a slower week of business, Stewart says she has noticed her customers have an uptick in nice gestures.

"We've had lots of people do random acts of kindness. Buying gift certificates and passing them along to the next person or buying a drink for the next person or buying the next person a sandwich or a cup of soup. Its been really enlightening. You're seeing the best in people and it's a good thing to see in kind of 'not-so -good' circumstances."

While the circumstances might not be ideal, the spirit of this community remains as lively as the aroma of this small coffee shop.

"That is part of the beauty in living in Green Bay and Ashwaubenon, people are good down to the core, and when you get to adversity I think that just comes out and shows that they are kind people and care about each other."

Stewart plans to keep her coffee shop open until she is told otherwise.

Crystal Coffee Cafe & Beanery is also trucker friendly.

For big trucks that can't fit into the drive-through, the Crystal Coffee crew, will run your order out to you. Or customers are permitted to walk up to the drive-through window