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Grand Chute, WI-- Margaret Johnson  from Neenah reached out to NBC about a problem with the Courtyard Senior Living apartments in Grand Chute. She says the elevator has been broken for more than 2 months, and it's taking a toll on seniors who are forced to use the stairs. 

The building's owner says they are doing the best they can to fix the elevator.  The people in the apartments are getting help from the fire department and the Lions Club, but the delay is taking a physical and mental toll on the people living there.  Johnson's mother has called the Courtyard Apartments for seniors home more than 18 years, but the broken elevator is making her mom's home life painful. "It's not only physically challenging, but very emotional to get here down and have the firefighters put her in the car,” Johnson said.

The Grand Chute Fire Department stepped up to help the seniors by taking out their trash and helping them up and down the stairs at times.

Not everyone sees the problem Daniel Strunger also lives in the senior apartments; he says people who are complaining are over reacting. “How can you blame someone and basically complain that the manager here is personally responsible for the elevator when they have to order parts it's broken down, what do they expect,” Strunger said.

Johnson says the elevator was shut down sometime around Thanksgiving. Repair crews had to order a special part for the elevator.  The building's owner says the elevator was shut down following a safety inspection and while he wouldn't commit to a date for it to be fixed, he says it will be done very soon.