MetJet Cancels Flights
[Effects: GBNRL] [OnCam:Brian][ReadRate:160] [CG:1114\BRIAN MILLER\NBC26] [CG:1114\BRIAN MILLER\GREEN BAY NEWSROOM] THE COMPANY SAYS IT WAS FORCED TO CANCEL ALL FLIGHTS BETWEEN MAY AND OCTOBER BECASUE IT CANNOT PROCESS CREDIT CARD TRANSACTIO Video by nbc26.comvideo
De Pere based MetJet opened its doors in February, offering non-stop flights from Green Bay to Orlando and Minneapolis. But the start-up company's first flight is now being pushed back to October. The company says it was forced to cancel all flights between May and October because it cannot process credit card transactions. Now, some angry customers are left holding their bags. The airline is refunding more than 270 tickets.
Sisters Maria and Michelle were all set for a family vacation to Florida until they learned of the can celled flights. "My immediate thought after that is what are we going to do, we have a family trip planned there are eight of us going along,” said Maria Doxator-Alfaro.
At MetJet's office in De Pere, employees are busy explaining the situation.
CEO Michael Heisman says the canceled flights are out of his control. He says the airline is being proactive and tried to give customers as much of an advance notice as possible. "Due to some recent events with a company that operates under the same government program as we do, they are not willing to process our credit cards because that company left the processor with millions of dollars in debt,” Heisman said.
Met Jet flights could resume in about 60 days. The airline is selling tickets for this winter and next year.